Returns and Refunds

Order Changes & Exchanges

Please review your order carefully before confirmation, including size, design, and quantity. Due to our fast processing times, we cannot accommodate changes or exchanges due to incorrect selections like item type, size, design, or shipping details once confirmed.

If you notice an error, you have a 6-hour window from the time of order placement to cancel and reorder correctly. If you have questions before placing your order, please contact us. We are dedicated to ensuring you are fully satisfied with your purchase.

Canceling Orders

You may cancel your order within 6 hours of placing it. If a cancellation is requested outside this window, the order may already be processed or shipped.

Please note, a cancellation fee of 10% of the total order value applies. To cancel your order, contact us at [email protected].

Return Policy

You have 30 days from the delivery date to return an item. Beyond this period, orders are considered final, and refunds are not available.

Conditions for Returns

  • Item arrived damaged
  • The received design differs from what was ordered
  • Incorrect size or material
  • Wrong product delivered
  • Product description does not match the received item

Condition of Returned Items

  • Must be in original condition and packaging
  • Cannot be worn, washed, or altered
  • Defects must be due to our error
  • Original tags must remain attached
  • Minor issues like stray threads are not eligible for returns

Requirements for Refunds

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Process

Email your refund request and required documents to [email protected]. Our customer service team will review and respond within 2-3 business days. Ensure your email notifications are enabled. Specific instructions will be provided based on your case. Refunds require prior confirmation of eligibility.

Return Shipping Costs

Customers are responsible for return shipping costs, which are non-refundable.

Refund Processing Time

Allow up to 2 business days to process your refund after we receive the returned item. You will be notified via email once your refund, including any original shipping fees, is issued.

Awaiting Your Refund?

  • Verify your bank account details.
  • Contact your credit card company, as processing may take time.
  • Typically, refunds appear within 10-15 days depending on your card provider’s policies.
  • If you still have not received your refund, please contact us at [email protected]. We aim to respond within 2-3 business days.

IMPORTANT NOTES

  • Our return policy is valid for 30 days from delivery. After this period, orders are considered accepted, and refunds are not available.
  • Items are only eligible for return or exchange within this 30-day window.
  • We are not responsible for returns lost or damaged in transit or returns made without proper communication.